Compass

Table of Contents
Introduction
PART ONE:
How It Works
Definitions
Getting Started
Planning for the Trip
Making Reservations
Before the Trip
Taking the Trip
After the Trip
PART TWO:
Introduction
The Role of the A/OPC
Signing up for a Travel Charge Card
Receiving Your Travel Charge Card
On Travel - Using Your Travel Charge Card
Using the ATM
Customer Service/Help
Electronic Access System
The Travel Charge Card Bill
Questioned Charges
Disputed Charges
International Use
Change of Address
Lost or Stolen Travel Charge Card
Payment of the Travel Charge Card Bill
Travel Charge Card Quiz
Home  Quiz
  The Government Travel Charge Card
 

Customer Service/Help

All GSA SmartPay® banks have a toll-free customer service number listed on the back of your travel charge card. The customer service staff at the bank has your account history available electronically and can answer many questions about use of your travel charge card.

If your travel charge card declines at a point of sale while you are traveling, call customer service at the bank. If the decline is due to an electronic block placed on travel charge cards by your agency, you will need to call your agency A/OPC to resolve the situation.

Customer service representatives can help you locate the nearest ATM or branch bank when you are traveling.
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