Payment of the Travel Charge Card Bill

Payment Due Date

Payment for all undisputed charges must be made in full by the statement billing due date, which is 25 to 30 days after the closing date on the billing statement of account, depending on the bank. The due date is printed on the bill.

Past Due

Under the GSA SmartPay® contract, an account is considered past due if payment for the undisputed principal amount has not been received 45 calendar days from the closing date on the statement of account in which the charge appears.

Consequences:

• Bank representatives will notify you with letters and telephone calls.
• Your A/OPC is notified that the amount is past due.
• Your supervisor may also be notified.

Suspension

An account may be suspended if payment of the full amount of undisputed charges is not received and posted by the bank 61 calendar days from the closing date on the statement of account.

Consequences:

• You will be unable to use the travel charge card.
• Bank representatives will notify you with letters and telephone calls.
• Your A/OPC will be notified.
• In many agencies, higher level officials are notified.
• The suspension will count towards the two suspensions, which will result in cancellation of the travel charge card when it becomes delinquent a third time.

Cancellation

An account may be cancelled if:

1. It has been suspended two times during a 12-month period for undisputed amounts and is past due again (45 calendar days from the closing date on the statement of account in which the charge appears); or
2. It is past due for undisputed amounts at 120 calendar days past the closing date on the statement of account in which the charge appeared; or
3. The travel charge card is used for other than authorized purchases, and cancellation is approved by the A/OPC.

The A/OPC and/or GSA SmartPay® Contracting Officer reserves the right to cancel an individually billed account under his/her purview and shall document the reasons for the cancellation.

Consequences:

• You will be unable to use your travel charge card, and it will not be
  reinstated.
• Your ability to do your job may be affected if you are not able to
  travel and obtain government discounts.
• The cancellation may be reported to your manager/supervisor
  and to your human relations officer.
• The cancellation may result in a personnel action such as a notice or
  letter being placed in your official personnel record.
• The cancellation may be reported to credit bureaus, and your personal credit rating may suffer.
• A late fee may be imposed on the uncollected balance.
• The bank may begin collection actions.
• You may be liable for fees related to collection actions.
• The bank may request salary offset from your agency.
• At 180 days past due, the bank writes off the account as a bad debt,
  and credit bureaus are again notified.