Compass

Table of Contents
Introduction
PART ONE:
How It Works
Definitions
Getting Started
Planning for the Trip
Making Reservations
Before the Trip
Taking the Trip
After the Trip
PART TWO:
Introduction
The Role of the A/OPC
Signing up for a Travel Charge Card
Receiving Your Travel Charge Card
On Travel - Using Your Travel Charge Card
Using the ATM
Customer Service/Help
Electronic Access System
The Travel Charge Card Bill
Questioned Charges
Disputed Charges
International Use
Change of Address
Lost or Stolen Travel Charge Card
Payment of the Travel Charge Card Bill
Travel Charge Card Quiz
Home  Quiz
  The Government Travel Charge Card
 

Disputed Charges

Disputable charge examples: double billings, charges to your account that belong to another account.

Non-disputable charge examples: sales tax, shipping, returned or unused airline tickets. Most of the time, airline tickets are purchased by the TMC/CTO using the centrally billed account, so the amount will never appear on your travel charge card. In the instance when you purchase airline tickets using your own individually billed account, and you return the tickets, the airline will issue a credit against your account.

  1. If you have a disputed charge on your account and are not able to resolve it with the merchant, complete and submit a dispute form available from:
    2.
    • Your A/OPC;
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    • Your bank's customer service representative;
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    • Your bank's electronic access system or website; and
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    • Your agency's website (at some agencies).
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  2. If you have discussed the disputed charge with the merchant and expect resolution, give the merchant time to reverse the charge before filing a dispute, which may result in a double credit to the account and create more problems in resolving it. If you act promptly, the merchant should be able to submit the credit before your next billing statement, and the discrepancy will be resolved.
    3.
  3. DO fill out and submit the dispute form:
    • If you think the charge is disputable and enough time has elapsed to have received the credit;
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    • Before 60 days from the date that the erroneous charge first appeared on your billing statement of account;
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    • If the merchant does not assist you in identifying the charge from the start.
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  4. You relinquish your right to recover a disputed amount if you do not dispute it in writing before the 60 days from the date that the erroneous charge first appeared on your billing statement of account.
    5.
  5. Don't forget to sign and date the dispute form.
    6.
  6. Once you have sent the dispute form to the bank, delinquency of the disputed amount will be held in abeyance until the matter is resolved.
    7.
  7. Payment on all other undisputed charges must be made on or before the billing due date.
    8.
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