The Travel Charge Card Bill

You will receive a billing statement from the GSA SmartPay® bank once a month when using a government travel charge card.

• The bill will be issued for all travelers in your office on the same date each month, called the billing cycle date.
• When you receive the billing statement of account, verify all of the charges listed. (Instructions follow on how to handle questioned charges.)
• The full amount of undisputed transactions is due to the bank on the billing due date indicated whether or not you have been reimbursed by your agency. There is no minimum payment that can be made to keep the account from becoming delinquent. In addition, if payment is not received in a timely manner, you may lose your charging privileges, which may adversely affect your ability to perform your job responsibilities.
• When paying:
1. Use the envelope provided by the bank.
2. Include the tear-off portion of the statement so that the amount you send will be posted to the correct account.
3. If you use an electronic bill paying service, make sure it is set up with the correct account number, and find out how many days it will take for the payment to reach the bank. Some networks send a check, so knowing the time frame is important to avoid delinquency. The key is setting it up correctly. If your travel charge card account number changes for any reason, don't forget to update the bill paying service.
4. If you mail a check, make sure the check is good. The banks charge a returned check fee, which is not reimbursable, and your travel charge card may be cancelled for multiple returned checks.
• If you have no outstanding transactions at the billing cycle date, you will not receive a bill. When you pay all outstanding charges, you will receive a statement the next month to reflect the payment.