Part VI: Upkeep & Maintenance

Billing Concerns

Item Billed Not Received
If you have been billed for an item that has not yet been delivered, you should contact the merchant to determine if the item has been shipped. Try to solve the problem at the merchant level by arranging for receipt of the item or by requesting a credit for the item. Check your agency's procedures. Some agencies will authorize payment of any item that has been shipped but not received.

Item Billed Has Been Returned but Not Credited
If you have returned the merchandise to the merchant, but have not received a credit on your invoice, there is a simple solution: submit a dispute form. Check the appropriate block and send the original of the dispute form to the purchase charge card contractor.

Multiple Billing
If you have confirmed a double billing you should submit a dispute form. Check the appropriate block and send the original of the dispute form to the purchase charge card contractor.

Item Billed but Not Ordered
If you have been billed for an item that you never ordered, submit a dispute form. Check the appropriate block and send the original of the dispute form to the purchase charge card contractor.