Part V: The Finishing Touches

Obtaining Redress

By accepting the purchase charge card as payment, merchants agree to refund or replace any defective items. The first step to obtaining redress is to work with the merchant on a resolution. This is usually a refund or replacement of the defective item. If the merchant refuses to issue a credit voucher, you must fill out the required dispute form and send the original to the purchase charge card contractor. Filling out the dispute form is the procedure to formally dispute the purchase.